Energy Artist Julia

www.energyartistjulia.com

support@energyartistjulia.com

PO Box 747, Crestone, CO 81131, USA

and how we protect your privacy. We won’t let you down!

Essential information we collect

In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in. 

We do that in order to:

● remember who you are after you log in so that you do not need to authenticate at each click;

● monitor if our website is running with the high performance we are dedicated to providing;

● let you browse between products without having to start back from the home page at each click;

● remember if you put something in your shopping cart before you decide to checkout; and

• control that your data is processed securely.

 We call the information mentioned above “essential information” and we collect it through the use of cookies. Cookies are small text files that most websites uses. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action. We use cookies. Without enabling this mechanism and this kind of cookies(first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating.  To review our cookie policy Click Here. 

 Order information you expressly provide

 If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use

your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalize your purchase with the payment.

 Accounts

You can sign up for an account if you’d like and one can be created at the time you purchase an item. This will make us happy because it confirms your interest in our store. It should also make you happy because we will remember your information and, when you decide to buy our products, you do not have to provide all of your information over

again -- you just have to log-in. We also provide you the possibility to easily withdraw your consent and delete your account. Just connect with us at the contact details at the bottom of the page.

 Contact:

Spencer Kluesner

spencer@energyartistjulia.com

PO Box 747

Crestone, CO 81131, USA

Partial Purchases

If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable in receiving further emails of this kind,

we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications right away.

Reviews

If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint.

Personalization

We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the

“essential information,” but we use it to provide you with a personalized experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies, called a "beacon," that

we allow you to block.

We also use this information to send you relevant newsletters and emails as well as advertisements.

Other uses of personal data

We also collect your information through polls, quizzes, list sign ups and sometimes discount games like our wheel spin,  which is used to recommend the correct products and services for you. If you press the "skip" button when asked for your information on a poll or quiz the system will not collect any information that would identify you through your email.

How do we process your information?

We use an external provider to run our store, BigCommerce. BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield here on the official site of The International Trade Administration (ITA), U.S. Department of Commerce.

Through BigCommerce, we also use other, highly specialized external providers to provide the most competitive services. For example:

ShipperHQ, Privy, Facebook, Google Adwords, Google Analytics, Google Shopping, Rewind Backups, and Paypal Marketing.

● Payment: Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), but we want to use accredited companies to process your credit card information. These currently include Stripe and Paypal. We may add other processors in the future who will also be PCI-DSS compliant.

• Shipping: We integrate with a number of shipping companies to fulfill your orders including shippingeasy.com and stamps.com, UPS, Fedex and DHL.

Partnering with highly specialized external companies allows us to focus on what we do best: selling great products.

How can you control your personal data?

If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honored to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us, at the contact details at the bottom of this page. We will be more than happy to help. 

How long do we keep your data?

We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it.

Do we have any legal obligations when handling your data?

Many. We might need to share your personal information to comply with applicable legal obligations.

Who can you reach out to for privacy matters?

You can contact our Data Privacy Leader here:

Spencer Kluesner

spencer@energyartistjulia.com

PO Box 747

Crestone, CO 81131, USA 

Do you need to lodge a complaint?

If you have any privacy complaint, you have the right to lodge a complaint with our supervisory authority, the Federal Trade Commission.

Any update?

If we update our Privacy Policy to reflect a change or improvement of our services or a new legal obligation, we will publish the new version on our website, and we will make it clear on our home page www.energyartistjulia.com so it will be visible as you enter our store.

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Regarding SMS Marketing

Messaging Terms & Conditions

Energy Artist Julia | Energy Artist Julia | PO Box 747 Crestone CO US 81131-0747

General

If you choose to opt-in to our sms message service, we will send you a message to confirm your signup.

By opting into messages, you agree to receive recurring automated marketing and informational text messages from Energy Artist Julia for Energy Artist Julia (including reminders about what you left in your online shopping cart). Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.

Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with Energy Artist Julia. Energy Artist Julia reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. Energy Artist Julia also reserves the right to change the short code or phone number where messages are sent. 

Message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. Your wireless provider is not liable for delayed or undelivered messages.

Your consent to receive marketing messages is not a condition of purchase. Marketing messages may include abandoned shopping cart reminders. Energy Artist Julia uses cookies to help track items in your shopping cart, including when you have abandoned your shopping cart prior to checkout. This information is then used to determine when to send you a cart reminder message.

Carriers

Carriers are not liable for delayed or undelivered messages. 

Cancellation

You can cancel any time by texting "STOP". After you send the SMS message "STOP", we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from Energy Artist Julia again, just sign up as you did the first time and Energy Artist Julia will start sending messages to you again. 

Info

Text "HELP" at any time and we will respond with instructions on how to unsubscribe. For support regarding our services, email us at support@energyartistjulia.com.

Transfer of Number 

You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply “STOP” from the original number or notify us of your old number at support@energyartistjulia.com. The duty to inform us based on the above events is a condition of using this service to receive messages.

Privacy

If you have any questions about your data or our privacy practices, please visit our [Privacy Policy].

Domain Service Requests (DSR)

All domain service requests should be directed to: 

DSR Link for privacy policy

https://dsrp.pii.ai/p/9644ca25-e49f-4e8f-8fbd-6f1243d90c97/submit.html

Messaging Terms Changes 

We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. Your continued enrollment following such changes shall constitute your acceptance of such changes